Contact & Customer Service

VPMS is a product of SovStac. We're here to help — reach us through any of the channels below and a real member of the SovStac team will get back to you.

Customer Service Number

Call us for urgent subscription or billing queries.

+92 300 8922749

Support Email

For general support, billing, and account enquiries.

[email protected]

Operational Hours

When our team is available to respond.

Mon–Fri, 9:00 AM – 6:00 PM (PKT)

Pakistan Standard Time (PKT, UTC+5)

Registered Address

Correspondence & legal notices.

SovStac
G-13, Islamabad, Pakistan

What do you need help with?

Billing & Payments

Invoices, refund requests, plan changes, PayFast issues.

Email us about billing →

Technical Support

Bugs, errors, integrations, performance issues.

Email technical support →

Account & Access

Email about account access →

Sales & Enterprise

Custom plans, volume pricing, SSO, and API access.

Contact sales →

Response Times

Email (general): within 1 business day
Email (billing / refunds): within 5 business days
Priority support (Pro & Agency plans): within 4 hours during operational hours
Phone: answered during operational hours; voicemail outside hours

Self-Service Resources

Many common questions are answered in our help centre and policy pages: